BETA announcements vs. legacy announcements

If you use legacy announcements and are migrating to the new beta announcements, it's important to know that there are some key changes.

Global changes

The biggest change, which affects all types of announcements, is the removal of channels. Channels were a way to configure announcements in groups, but the concept ended up being confusing. It also didn't allow us to implement a frequently requested feature- individual announcement segmentation. With the new announcements, you can assign segments or rules the same way you can with every other tool in Product Fruits.

The other global change is that any announcement item can be restarted for a specific username, which has been a long-awaited feature.

Announcements can be scheduled. All types (except newsfeed) can be scheduled, segmented or filtered based on the current URL.

Popups changes

The biggest change to pop-ups is that they don't show the history anymore. We implemented a new - and more suitable - type of announcement called Newsfeed for this purpose. Pop-ups can be still used as one-off announcements, and they remain a great way to communicate promotional content.

Pop-ups are displayed from oldest to newest. If there are more pop-ups published on the same page, they will be collapsed into a carousel view.

If you're using pop-ups as a changelog, consider migrating to Newsfeed. It can be configured to post toast notifications of unread items.

Pop-ups are still displayed on top of all Product Fruits content, so users will see them first before tours.

Newsfeed changes

This is a completely new type of announcement. It allows you to post news about your product and display it in several different forms.

  • You can embed the newsfeed widget into your application and display it after clicking on an icon. The typical use case is to have a bell icon with a badge of unread newsfeed items.
  • You can set individual newsfeed items to public. They will then be displayed in the Customer Center (the knowledge base public site).
  • You will be able to display them inside the life ring button (This is currently under development).

Banners changes

Only one banner can be rendered on a particular page. If you publish multiple announcements, users will see the oldest one first and they will see newer posts once they've dismissed the previous ones. That means announcements won't be stacked on top of each other like they were in legacy announcements. We believe this change will bring more consistent behavior for end-users.

Toast notification changes

The toast notifications are currently not implemented in the beta version.