Product Fruits is a tool for creating interactive onboarding and engaging content for your web application. When implemented well, it's a game-changer for the adoption of your product - skyrocketing revenue while cutting down on customer support costs.
I want users to understand the value of our product immediately
Use Welcome Tours to welcome new users & introduce your product, summarize your unique selling propositions, and EXCITE them!
Add videos via YouTube or Vimeo Share testimonials Deliver a call to action Use 2-4 cards maximum! Feature Tours I need to explain to users how to use our product
Build step-by-step tours for the most important parts of your app.
Add a tour for each logical section or important feature of your product Direct users between application URLs to highlight useful pages Hints (Tooltips) I need to show users information about our product features
Use Hints to explain product features to your users. Tours are seen once, while hints are permanent.
Add descriptions, links, animated gifs, and videos Launch tours or surveys Add as many hints as you need Our users are not sure which steps they should take during onboarding
Create an onboarding checklist that includes the steps you want users to take: 1. Take these tours 2. See this video 3. Read this article 4. etc.
Provide instant gratification to create motivation for completing the remaining items Identify high-value customers that completed all onboarding steps as well as those who might need assistance Tailor checklists to specific segments or personas We need to communicate product news, release notes, webinars, etc. to our users
Users don't read newsletters; you want to communicate with them when they are using your product.
Notify users about new features and updates in your application’s newsfeed Invite users to webinars Target announcements to specific personas (beta testers, trialists, admins, etc.) Ask users exactly what you want to know and apply this knowledge to your application
Surveys can be implemented to receive users' opinions and ideas, receive feedback, and conduct market research
Enhance the user experience using their own opinions Receive new ideas for product improvement Add branching to avoid irrelevant questions and improve engagement Our users aren't sure where to find information, send feedback, or communicate with us
Use our Life Ring as a single point of contact for anything your user needs.
Allow users to replay tours Add your demo schedule Add knowledge base articles Add chat, newsfeed, and feedback tabs Receive suggestions and feedback directly from your users
With our feedback widget, users can communicate and report ideas or bugs.
Use our dedicated launcher or add it to the Lifering button Users can express their thoughts and opinions See the results in the Product Fruits administration or send them to your Customer Relationship Manager We need an intelligent repository of articles
Let users access your knowledge base articles directly from the Life Ring Button or a Hint icon!
Powerful WYSIWYG (What You See Is What You Get) editor helps you create any content Make your support content easily accessible anywhere in your app or on the web.