Freshdesk

The chat integration uses a public JavaScript API of the selected chat provider. You have to install the chat widget into your application as you would normally do without Product Fruits integration in place. Then follow this article.

Turning on the chat integration

1. Go to Widgets -> Life Ring Button 
2. Switch to the Tools Buttons tab. 
3. Enable the Show Chat button checkbox and select your chat provider. We support both Freshdesk Messaging (formerly Freshchat) and Freshdesk Widget. Select the proper one.

Install and hide Freshdesk launcher button

Follow Freshdesk docs on the installation topic. Then update the code according to these docs.

Freshdesk Messaging (formerly Freshchat)

Change the Freshdesk init script to hide the default Freshdesk launcher button.

window.fcWidget.init({
  "config": {
    "headerProperty": {
      "hideChatButton": true
    }
  },

  "token": ...,
  "host": ...
});

Freshdesk Widget

Add a custom CSS to hide the default launcher button.

<style>
  #launcher-frame { display: none !important; }
</style>