Chat integration uses a public JavaScript API for the selected chat provider. You will need to install the chat widget into your application as you would normally without the Product Fruits integration in place. Then follow the steps below.
Follow Freshdesk's documentation on installation and update the code accordingly.
Change the Freshdesk widget configuration script to hide the default Freshdesk launcher button.
window.fcWidgetMessengerConfig = {
config: {
headerProperty: {
hideChatButton: true
}
}
};
Add custom CSS to hide the default launcher button.
<style>
#launcher-frame { display: none !important; }
</style>