Recordings and screenshots restrictions

The Feedback widget has two modes of screenshots and video recordings. This article will help you to understand what mode is the best for you.

HTML Capture mode

This mode is the default one. Its advantage is that users are not distracted by any additional permission popups. We record HTML and CSS changes on your page and replay them.

Another advantage is it is secure. It can record just your web application. Users cannot record anything else from their computers by mistake. This can be also a disadvantage if you specifically want to allow users to record anything.

Due to technological restrictions of web browsers, screenshots and/or recordings aren't always accurate. See the list of the most common problems below:

Embedded content and drawings (e.g. iframe and canvas elements) are ignored. You will see a blank space instead of these elements.
Images and other resources behind authentication walls missing.
Custom fonts not working as expected.
Browser zoom is ignored. If you zoom to something else than 100%, screenshots and recordings will be scaled back to 100%.

Native screen recording

This mode uses the native browser recording interface. It records the screen or a selected area pixel by pixel - you will get a standard video recording.

The main advantage is it will record everything in your web application.

The disadvantage is users are always asked to select a recording source. You might know this dialog from different video calling tools.

Users are forced to interact with this dialog. They can also select any source, e.g. the full-screen recording. This might potentially lead to privacy issues. Unfortunately, it is not possible to limit sources to specific ones - this is a limitation of web browsers.

How to change modes

Go to Widgets -> Feedback and change the Recorded mode as in the following screenshot.