How to Create Content in the Knowledge Base

We've utilized our own Product Fruits Knowledge Base for documentation purposes. In fact, we're using it to compose this article ๐Ÿ˜Ž

The Knowledgebase is a repository of articles organized into Categories. The Help Center is the frontend of your Knowledgebase.

Example of Help Center

Our Product Fruits Help Center is displayed below; it's the frontend of our Knowledgebase.

You can fully customize your Help Center by adjusting your Customer Portal settings:

Public Center Settings

  • Add Logos, Favicons, Hero images, colors, etc.
  • Featured categories and articles
  • Custom domains
  • Custom HTML and Scripts, such as google analytics or external snippets
  • In Access & Security, you can restrict the content to specific IP addresses or blacklist Google indexing

Knowledgebase

The Knowledgebase is a repository of Articles divided into Categories. Each Category can have one Subcategory. Categories and subcategories can have multiple articles. 

Knowledgebase tips

Knowledgebase Articles & Hints

It's easy to offer more information to the user through the KB articles linked from hints. Simply highlight the text you want to act as a link, and select the 'link' icon from the pop up menu to attach it to the URL of your choice. 

Knowledgebase Articles & Life Ring

You can link a KB article directly from the Life Ring Button. Simply click the "Content" tab while inside the Life Ring Button settings and you'll be able to add adjust the title, URL path, and other specifications for the articles embedded inside. 

Knowledgebase Articles & Life Ring Search

Articles can also be made searchable inside the Life Ring Button. This will help save time for your users by not having to manually parse through content you've created.