How to create content in the Knowledge Base

We've utilized our own Product Fruits Knowledge Base for documentation purposes. In fact, we're using it to compose this article 😎

The Knowledgebase is a repository of articles organized into Categories. The Help Center is the frontend of your Knowledgebase.

Example of Help Center

Our Product Fruits Help Center is displayed below; it's the frontend of our Knowledgebase.

You can fully customize your Help Center by adjusting your Customer Portal settings:

Public Center Settings

• Add Logos, Favicons, Hero images, colors, etc.
• Featured categories and articles that will appear on the main landing page of the knowledge base.
• Domains. Here you can view the URL that can use to access your knowledge base, as well as set a custom domain.
• Custom HTML and Scripts. Here you can apply styling and scripts, such as installing google analytics or other external snippets
• In Access & Security, you can restrict the content to specific IP addresses or blacklist Google indexing

Knowledgebase

The Knowledgebase is a repository of Articles divided into Categories. Each Category can have one Subcategory. Categories and subcategories can have multiple articles. 

Featured Categories and Articles

Featured categories and featured articles will be displayed on the main landing page of the Knowledge Base:

• If no featured articles are selected, some will be randomly selected to display in the featured articles section. 
• Featured categories must have an article or they will not display on the landing page. Articles in subcategories will not work for this. 

Knowledgebase tips

• You can edit the permalink of your article to improve SEO
• Use version control (you can edit new versions of the article without unpublishing the current version)
• Keywords can be added to each article manually
• Newsfeed items can be displayed publicly in the Public Centre

Knowledgebase Articles & Hints

It's easy to offer more information to the user through the KB articles linked from hints. Simply highlight the text you want to act as a link, and select the 'link' icon from the pop up menu to attach it to the URL of your choice. 

Knowledgebase Articles & Life Ring

You can link a KB article directly from the Life Ring Button. Simply click the "Content" tab while inside the Life Ring Button settings and you'll be able to add adjust the title, URL path, and other specifications for the articles embedded inside. 

Knowledgebase Articles & Life Ring Search

Articles can also be made searchable inside the Life Ring Button. This will help save time for your users by not having to manually parse through content you've created.