Product Fruits shows only blank cards

Product Fruits support localization in all tools. Read more about that here. Getting blank cards and other Product Fruits content is typical behavior when your language settings mismatch.

If you set up the supported languages and this happens to you, please read the following help.

Check, in which language you entered the content

The first step is to check if you filled your content into the right language. By default, we set the environment to English. For example, in the tours and hints editor, open any card and check the Selected language dropdown:

Sometimes we see that our users enter the content into a different language. If you have this right, please follow to one of the next chapters.

A. I'm using the Chrome extension

Open the extension and find the Product Fruits content language dropdown. This should hold all languages you set as supported ones. Change it to a language in which you entered your content. After you reload, you should see your content.

B. I integrated the JavaScript code

The language of content is driven by a parameter in our JavaScript code. If you get blank content, you probably set the wrong language code in the snippet. 

The language code has to be a standard 2-letter ISO code. It has to match one of your Supported Languages. For the regular JavaScript snippet, follow this.

For other installation types, the principle is always the same. For React, you should set the language prop, for the GTM installation, you should also update the JavaScript snippet accordingly.