Newsfeed overview

The newsfeed is a special type of announcement that can be displayed in several places. Learn more about it in this article.

When you deploy a change in your application or have an interesting update for your users, the Newsfeed might be the right tool for you to use.

It allows you to publish content and keep a history of past announcements that can be viewed by users.

Where can my users see the Newsfeed?

The newsfeed embeddable widget

You can embed the Newsfeed widget into your application. It will create a notification panel similar to Facebook or LinkedIn notifications. Users can access it when they click on the dedicated button. This provides seamless integration with your UX. Read more about embedding here.

Customer Center

Newsfeed items can be also set to be shown on a special page on the knowledge base. These items will be accessible from an icon seen at the top right corner. Implying your knowledge base isn't set up to only be accessible from users within your application: anonymous users can explore the items, and they can both be indexed by search engines and improve your SEO. Read more about the public Newsfeed here.

Life Ring Button

The Newsfeed is now accessible through the new version of the Life Ring Button! Enable the Newsfeed to be displayed on the new Lifering button when configuring the home tabs:

Editing the Newsfeed

Each workspace can have only one Newsfeed, and can be accessed in the Product Fruits administration "Announce news" section. 

Individual Newsfeed updates are added in administration here, and are listed as items similar to how other Product Fruits content is displayed:

How these items will appear in a live environment:

Content tab

Here, you have the ability to set what will happen when the user interacts with the newsfeed item:

You can link to a URL, launch a survey or tour, and also open a popup with details. The popup with details has many options, including adding a video or image, HTML section, or the ability to format your announcement to suit your application: 

The option to 'post also a toast notifcation', will cause a floating corner announcement to appear.

If you're using the life ring button, it should be attached to it. 

The option to make the item public in the customer center is described here.