If your tour or hint waits for the target element, it may be because of one of the following situations.
The most common reason is this. Tour cards and hints use CSS selectors to find target elements in your application. When you use our editor to visually select the target element, we will find this selector for you. But it is not always possible to find the best selector for us. The typical issues can be:
The solution, in this case, is to add custom unique attributes to your HTML code. It is something that your developers have to do. This article covers this topic, you can send it to them.
A special case is when the target element gets a different CSS class (or an attribute) when it is:
The solution, in this case, is to find an alternative selector. You can use Chrome DevTools for this.
In this case, the element is not present on the page and once the element will appear, the step will automatically display. You don't have to change anything in this case.