URLs don't match

Tours and hints - URL template doesn't match

If you get this message for a tour step or a hint, then you need to check the URL template field on the step/hint in question. It must match the path segments for the URL on which it should display. Keep in mind, the origin of the URL is should not be placed here. Only the path segments are necessary. 

For example, in the URL "https://help.productfruits.com/en/article/debugging-urls-dont-match", the origin of the URL is "https://help.productfruits.com" and the path segments are "/en/article/debugging-urls-dont-match".

Typical issues are:

• The URL is dynamic. For example, it contains numbers or codes that are different depending on the user. A typical example might be something like https://example.com/user-profile/132 or https://example.com/user-profile/john@smith.com
• The URL contains query parameters. Query parameters are placed after ? and it is always in a form of key=value. Multiple parameters are separated by &. For example https://example.com/project?id=123&otherParam=val

The solution is to use dynamic placeholders. See this article for more information.

Other tools - URL filter issues

Always check if the URL matches the current URL. Use dynamic placeholders for dynamic URLs.