URLs don't match

Tours and hints - URL template doesn't match

If you get this message for a tour step or a hint, then you have to check the URL template field on the particular step/hint. It has to match the URL where it should be visible. Typical issues are:

• The URL is dynamic. For example, it contains numbers or codes that are different for different users. A typical example could be https://example.com/user-profile/132 or https://example.com/user-profile/john@smith.com
• The URL contains query parameters. Query parameters are placed after ? and it is always in a form of key=value. Multiple parameters are separated by &. For example https://example.com/project?id=123&otherParam=val

The solution is to use dynamic placeholders. Check out this article.

Other tools - URL filter issues

Always check if the URL matches the current URL. Use dynamic placeholders for dynamic URLs.