How We Handle Feedback and Feature Requests

Your feedback and requests are very important to us! When you submit feedback or feature requests, they are sent to our internal documentation to be reviewed by the product team. Feature requests can be anything from UI improvements, to new product features, or even feedback for current product features.

How to Submit Feedback

To submit a feature request to Product Fruits, you can use our Feedback option, located in the Lifering button on the bottom-right of all of our Product Fruits administration pages:

Use a Category

There are four categories to choose from. These are required, and provide us the necessary information to sort and check feedback with the correct team.

1. I have an idea (Feature request)

Use this option when you have a request for changes or improvements to the product!

2. I’m confused (Usability / onboarding issue)

Whether you're unsure how to find something or just have a general inquiry, ask us anything with this category.

3. It’s broken (Bug / performance)

Find some buggy behavior or something isn't working how you'd expect? Let us know here!

4. Other (Feedback / kudos)

Anything else can be communicated in this category - let us know how we're doing!

Be as Descriptive as Possible

Please provide as much information as possible in your feedback. This includes:

• Use-case information for feature requests
• Why it is important for you and your product
• Describe any problems with as much detail as possible
• Use screen recording and screenshots

How We Choose What is Implemented

We would love to implement every request that comes our way, but this is unfortunately not possible. When you submit a feature request it is being considered for future updates, but this does not guarantee that it will be implemented in the future.

When considering feature requests, we have to think about the impact it will have for our clients as well as for our own product. We keep track of how many times a feature is requested, why it is important, how it will improve Product Fruits, and how feasible it is to implement. The more detail you can provide, the more information we have to consider!