Changelog
Customer portal is now Knowledge base
ImprovedWe’ve renamed the Customer portal to Knowledge base. It’s only the name that changed. All your settings, articles and Newsfeed posts work exactly as before, so there’s nothing you need to do.
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Ask your AI assistant questions across all your workspace analytics, like which Flow step loses the most users.
Restore Unsaved Article Changes
NewIf the page reloads, crashes or the tab closes while you edit an article, you can bring back your unsaved changes.
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Share your screen and talk through your app. Elvin turns the recording into a draft Flow.
KB Opens in Its Default Language
ImprovedYour knowledge base now opens in its default language, even if your first article was written in another language.
Elvin Sync Error Details
ImprovedIf an Elvin source fails to sync, you now see why.
Block Clicks That Start a Flow
NewWhen a click starts a Flow, you can stop the button's normal action. The user stays on the page and sees the Flow.
Missing Element Setting
NewChoose how long a Flow waits for a missing element before it skips the card.
SAML Login Redirect
ImprovedLogging in with your work email takes you to your SAML single sign-on again.
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Send users down a different path based on whether they finished or skipped a Tour.
Schedule Date Check
ImprovedYou get a warning if an announcement's end date is set before its start date.
Next Step on Hover
NewA Flow step can move on when the user hovers over the highlighted element.
Flows in User Export
ImprovedThe tracked users export now shows what each user did in your Flows.
Keyboard Support
ImprovedChecklists, surveys, banners and notifications now work with the keyboard only.
Checklist Items Complete With Flows
ImprovedChecklist items linked to a Flow now get ticked off when the Flow ends.
Mark All as Read
NewUsers can clear all stacked notifications with one click.
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Elvin conversations can be deleted automatically after a number of days you choose.
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Group conditions and mix AND and OR in one rule.
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You get a warning when your rules can never match any user.
Serbian (Latin)
NewSerbian (Latin) is now a supported language.
Editable Feedback Messages
NewChange the text Elvin uses when it asks for feedback, in every language.
- New
Add star, emoji or number ratings to Flow cards and branch by score.
Rate Elvin's Answer
NewAsk users to rate Elvin's last answer when they end a chat.
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Download what users typed or picked in a Flow as an Excel file.
Clearer Date Rules
ImprovedDate rules now say "is before" and "is after" and check the date format.
iPhone Device Detection
ImprovedDevice type rules now recognise large iPhones, like the iPhone 13 Pro Max.
- New
Copy a link that starts a Tour or Flow for whoever opens it.
Pop-Up Background Dimming
NewChoose how dark the page behind a pop-up gets.
- Improved
Knowledge base analytics exports now include all articles.
Custom Fields in Feedback List
NewShow your own fields, like plan or customer ID, as columns.
Flows for Everyone
NewFlows are out of Early Access and open to all customers.
URL Filters With Parameters
ImprovedFlow URL filters with parameters like ?tab=billing now work.
- New
Create or update HubSpot contacts and companies from a Flow.
Translated Elvin Messages
ImprovedMessages like "Thinking..." now show in your users' language.
User Profile Page
NewSee all of a user's activity on one timeline: events, Elvin chats, feedback, surveys and article ratings.
Go to Another Page
NewSend users to a different page in the middle of a Flow.
Close Button Options
NewChoose what the X does: end the Flow, go to the next step or jump to a step.
Write Cards With Elvin
NewAsk Elvin to write or edit your Flow cards.
Easier User Search
ImprovedFind users by part of their name or email.
Newer Elvin
ImprovedSwitch to the newer Elvin, with a better AI model, in Elvin's settings.
HTML Emails
NewSend designed HTML emails from a Flow.
Lock the Highlighted Element
NewStop users from clicking the highlighted element during a step.
Checklist Videos
NewAdd videos to checklist items.
Movable Checklist Button
NewUsers can drag the checklist button to another spot.
Bulk Move and Delete
NewMove or delete many articles at once.
Desktop or Mobile Only
NewShow a Flow only on desktop or only on mobile.
- New
Connect Claude, ChatGPT and other AI assistants to your account and ask about your data. Read-only.
New Create Page and Menu
ImprovedNew users start on the Create page. Guide is now Engage, Users is End users, Feedback is User feedback and Help is Knowledge base.
Filtered Chat Export
ImprovedExport only the Elvin conversations that match your filters.
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Split users into up to 8 paths in one step.
No updates in this category yet.