Life Ring Button Overview

The Life Ring Button is an in-app help center with possibilities of displaying a news feed or connecting 3rd party chat providers.

The Life Ring Button can be accessed from the Help widgets section, click here to go there.

Introduction

The Life Ring Button is an in-app help center accessible which can be accessed from every page of your application, or only select pages based on your configuration. It contains tabs with different content. These tabs are configurable; you can customize them to suit your needs or you can just use the selected ones. All of this can be done without coding.

Example of a Product Fruits Life Ring Button

Home tab

This is the main tab and the only tab that cannot be turned off. You can add various types of items:

Tours - this type launches a particular tour. The tour can be relaunched by users.
Links - will open any given URL.
Video pop-up - YouTube, Vimeo, or Loom video links are supported. The video item can display its thumbnail and it will be opened in a dedicated pop-up. If your videos are hosted on internal or other services, you can link them using the "Link" element described above.
Article - this item will display a selected article. The article will be displayed directly in the Life Ring Button, users won't leave your application. The size of the Life Ring Button will adjust according to the content to enhance reading comfort.
Group of items - this item holds other items. Users can expand it or the group can be set to be auto-expanded, then all sub-items are still visible.

Check the quick overview of all items in action:

News tab

When this tab is enabled, it will display news from our Newsfeed feature. The button can also be configured to display a badge with a count of unread news. You will find this setting in the Help widgets -> Life Ring Button -> General settings tab -> Launcher badge -> set to “A number of unread newsfeed items”.

Give feedback tab

This tab opens our Feedback widget, which enables users to send screenshots or videos along with a written note describing the problem. The collected feedback can be found in the Inbox, located here.

Chat tab

This tab allows you to integrate third-party chat tools. After integration, this tab will open the chat tool. Read more here.

Search

The search bar is consistently visible in the Life Ring Button, allowing users to conduct full-text searches through Knowledge Base articles. This feature offers easy and quick access to knowledge and support articles. These can be read directly within the Life Ring Button, meaning users do not need to leave the webpage they are currently viewing.

Settings

You can access the settings for the Life Ring Button through Help widgets (the third icon in the main menu) -> Life Ring Button.

General

General settings
- Draggable by users (toggle) - If switched on, users can manipulate and reposition the Life Ring Anchor (The life ring icon) on the screen.
- Launcher badge - If enabled, this option will display the number of unread news messages for a given user.
Home tab items
- This section allows you to create content for the Home tab. There are five possible item types:
  - Group of items - You can group multiple items under one category. The boost plan allows you to display a specific group to selected user segments, ensuring precise audience targeting.
  - Launch a tour - after clicking on this item a selected tour will be launched for give user
  - Go to a link - user is after click forwarded to specified URL
  - Open a video in a popup - opens a linked video (which must be stored in the cloud) in a pop-up window in the browser.
  - Open an article - opens an article created in the Product Fruits Knowledge Base (learn more)

Localization

Launcher text - this option lets you add text to the main launcher icon where users can display the Life Ring. You can enter your text or leave the field empty if you want to maintain just an icon without text.
Tabs localization - each tab can be named and localized for each supported language. It's also possible to localize placeholder texts.

Appearance

Positioning - in this section, you can adjust the position of the Life Ring Button component through the provided settings on the webpage.
Appearance - this section allows you to set the font, color, and theme for the entire component and its parts.

Migration from the legacy button

If you're currently using the Life Ring Button, migrating to the new version is simple. Please follow these steps:

First check that you are using the new version of the Admin UI as the new version is available only in the new version of Admin UI. You will migrate to the new Admin UI by clicking on this button:
In the new Admin UI please navigate to Help widgets (the third icon in the menu) -> Life Ring Button (New)-> In the top right corner on the screen you will see button “Migrate from Legacy”
What to expect during and after migration:
- All items from the Home tab, URL filter, and draggable toggle settings will be automatically migrated.
- Custom CSS adjustments will not be migrated.
- The new version of Life Ring does not support headers. Please refer to the chapter below for more information.
- The new Life Ring Button will not be automatically published after migration; it must be published manually.
- After migration, the old Life Ring Button will remain available and its state will be preserved. For example, if it's marked as "Published", it will stay "Published".
- After the migration, the original Newsfeed will not only be preserved but also integrated and displayed in the new Life Ring Button in tab “News”.
- If you're using a custom launcher for the old life ring button, the old life ring button will continue to be launched from this launcher. You can see how to update your custom launcher to launch the new life ring button here.
- If you've set up a custom chat integration, you will need to update the API calls being used to open the new button instead of the old one. They can be found here.
After migration, please check the new Life Ring Button to ensure all items have been migrated and it is styled correctly. If necessary, adjust custom CSS styles and other settings to suit your needs.
Once ready, unpublish the old Life Ring Button and then publish the new one.

Please note that you can repeat the migration process. However, each migration will replace the previous version of the new Life Ring Button.