How to get adoption feedback from users
Every product should be driven by feedback. Product Fruits brings different tools that allow you to get your users' opinions.
What is the Adoption meter?
The adoption meter allows you to get a rating with follow-up answers from your users. It's a widget with 5 emoticons and a text input that will appear after the user makes a choice.
The adoption meter can be placed on tour and hint cards and can be found under the green plus button when you are editing the card.
How to set up the adoption meter
You can adjust different settings in the adoption meter, such as:
- The text above the emoticon ratings
- The follow-up question, which is visible after the user selects a rating
- The advance action
- If a dedicated send button should be visible
- If feedback is sent when the tour advances or the hint is closed
- The tag - this is the internal name for the rating
The Tag option is important. Since we allow you to create as many adoption meters as you like, you'll typically want to get ratings and answers from your users grouped together.
When you set up different adoption meters with different tags, you will end up with a similar looking chart in the Feedback Inbox:
As you can see in this example, we used widget and feature name as tags. After users start sending feedback, the ratings will be grouped together.
If you want to get the follow-up answers, click on the tag name in the chart and a popup with useful information will appear.
